Help Center
Upgrade or downgrade
Paid workspace and organization subscriptions are managed through the account-scoped Stripe customer portal.
Use the context that owns the subscription. Changing a personal context does not change an organization's subscription.
Open the billed context
Use Switch View and select the team or organization that owns the subscription.
Open Billing
Choose Settings > Billing.
Review the account
Confirm Plan, Status, Renewal, Billing email, and Usage.
Open Manage billing
Select Manage billing to open Stripe's secure customer portal for this account.
Complete an available change
Choose the subscription change Stripe offers, confirm its timing, then return to LoreGraph and refresh Billing.
Who can manage billing
Workspace billing is owner-managed. Active organization Owners and Admins can manage organization billing. Other users may see restricted information.
Portal and contract limits
Stripe controls the available upgrade, downgrade, and effective-date options. Enterprise is a managed contract and uses Talk to sales instead.