LoreGraph

LOREGRAPH

Help Center

Invite email not received

Confirm the exact invited address and invitation type: learner invitation, workspace Admin invitation, organization Admin invitation, or course access invitation.

Learner invitations can be resent from Learners & Access. Admin invitations have no Resend action, so use the fallback link or revoke and create a new invitation.

  1. Check the inbox and address

    Ask the recipient to check Spam or Junk and Promotions and search for LoreGraph. Confirm that the invited address has no typo.

  2. Check invitation status

    Learners & Access > Learners shows Pending invitation or Invitation failed. Settings > Team > Admin invitations shows Email, Role, and Expires.

  3. Resend a learner invitation

    Open the learner actions and select Resend invitation. The recipient must use the newest email because resending replaces the token and expiration.

  4. Recover an admin invitation

    If the send-success dialog is still open, use Copy under the fallback link. Otherwise Revoke the pending invitation and send a new one.

  5. Use a course access link when appropriate

    For a Published, Invite only course, create and copy a private access link and share it directly with the intended learner.

  6. Accept with the exact email

    Admin and learner roster invitations validate the signed-in account against the invited address.

Expiration and replacement

Workspace Admin and workspace learner invitations expire after 14 days. Resending or replacing an invitation makes older links unusable.

Secure sharing

Fallback and private access links contain secrets. Share them only with the intended recipient. Contact support if delivery fails again after a resend or replacement.