LoreGraph

LOREGRAPH

Help Center

Data retention

Recoverable Company Documents and eligible draft courses remain in Trash for 30 days. Account deletion also uses a 30-day grace and reactivation period before cleanup.

LoreGraph's Privacy Policy says personal data is kept only as needed and deleted or anonymized after account deletion, subject to legal, accounting, fraud-prevention, and security exceptions.

  1. Review live data

    Check Company Documents, courses, learner records, and Manage Account > Security & Privacy.

  2. Export personal data

    Use Export before requesting deletion to download the available account data categories.

  3. Use Trash for recoverable items

    Move eligible documents and draft courses to Trash and restore them within 30 days if necessary.

  4. Archive records that must remain

    Archive courses with learner history instead of deleting them.

  5. Request account deletion

    Complete Delete Account and the required authentication confirmation.

  6. Ask about contractual retention

    Email support@loregraph.com with the subject Privacy Request for a customer-specific retention question.

Archived is not deleted

Archiving intentionally preserves eligible learner access, progress, and records while stopping new enrollments.

Policy exceptions

Limited data can be retained when required by law or for accounting, fraud prevention, or security. Anonymized aggregate data can be retained indefinitely.